ZEBRA ONECARE

Zebra OneCare

MAXIMIZE UPTIME AND ENSURE PEAK PERFORMANCE WITH ZEBRA ONECARE

Broken printhead? Cracked outer casing? Damaged card feeder? Zebra OneCare coverage plans go above and beyond Zebra's warranty to cover it all, including normal wear and tear and accidental damage. With two service levels to choose from Essential or Select you'll find a Zebra OneCare offering that will meet your service requirements and your budget.

With Zebra OneCare you choose the service level you need with our Premier service being fully customizable, allowing you to create a package that meets the unique needs of your business. If it's broken, we'll fix it. We make it fast and easy anytime of day or night.

ZEBRA ONECARE FINDER
Printer Model:

Printer Serial Number: (mandantory)

Have you purchase your printer in the last 30 days? Yes     No

At-A-Glance: Essential and Select for Printers
STANDARD FEATURES ESSENTIAL SELECT
Term 3-5 years 3-5 years
Online access to operating system software OS updates and upgrades OS updates and upgrades
Support help desk M-F, 8am-5pm local time 24x7 support
Comprehensive coverage, including printheads, normal wear and tear and accidental breakage Yes
(Card and Industrial
Printers Optional)
Yes
(Card and Industrial
Printers Optional)
Online Return Material Authorization (RMA) support Yes Yes
Services dashboard Future Future
User assessment/access to online training Yes Yes
Spares pool management No Yes
Device Commissioning
(application loading and configuration management)
Optional Yes
Repair turnaround time 3 Business Days
from Depot Receipt
Optional: Next Business Day
Same day shipment of replacement device
Return shipping Standard: Ground
Optional: Next Business Day
Next Business Day
NOTE: Services and Service availability may differ by region. Please contact your us for details. To view Zebra's product warranty, please visit https://www.zebra.com/us/en/support-downloads/warranty/product-warranty.html. No warranties, expressed or implied, are given, Zebra expressly disclaims all other warranties, including and without limitation, the implied warranties of merchantability and fitness for a specific purpose. Offers subject to contract
Zebra OneCare Printers Fact Sheet
Zebra OneCare Fact Sheet

Zebra Registered Reseller

Ask our experts! (800) 943-2341

Zebra OneCare Essential
Zebra OneCare Essential service is our foundational service offering, with comprehensive coverage that includes printer cleaning and adjustment, technical support during your local business hours and 3-day turnaround time on repairs. Our user assessment and learning resources help you educate your users on how to use our devices, driving the rapid device adoption that allows you to begin reaping the benefits of your Zebra solutions faster. And, with our On-Site service option, we can dispatch a technician to your facility to troubleshoot and resolve issues for the most critical situations.

Zebra OneCare Select
Need a higher level of care? Zebra OneCare Select service delivers more capabilities. If a device needs repair, we ship out a replacement as soon as you notify us before we receive your broken unit. We'll even commission your printer settings and label formats so your printer is ready to use on arrival. No matter what time of the day or night you have a problem, our experts are ready to help. Select service provides a technical support help desk with 24x7 availability. Want visibility to better manage assets within your environment? Our cloud-based visibility service option, powered by our Asset Visibility Platform, provides the location, condition and usage patterns of your LinkOS network enabled printers to enhance worker productivity.

Comprehensive
All the features mentioned in the essential or select package and including printheads, normal wear and tear and accidental breakage. This is the Best Option, Worry Free.

Non-Comprehensive
All the features mentioned in the essential or select package but does not cover printheads, normal wear and tear and accidental breakage