Terms of Sale

Order Acceptance Policy

Your emailed receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Item availability and prices are subject to change at any time, without notice. Aptika reserves the right to limit quantities, and to decline the acceptance of any order for any reason. All orders placed will be thoroughly researched before shipping, in accordance with the policies set by Aptika's Credit and Fraud Avoidance Department. Aptika may require additional information and/or verification before accepting and processing any order. We validate all orders by phone; we will not ship until we can contact you.

Order Cancellation

An order may be canceled only if that item is backordered and not available to ship. Any order submitted through this website, if in stock, will ship immediately and cannot be canceled. Aptika reserves the right to cancel an order or to issue a Return Merchandise Authorization (RMA) for merchandise that is advertised in error, that does not conform to advertised specifications, or was shipped in error. Charge backs from credit card issuing banks are subject to the above policies.

Backorders

At Aptika, we make every effort to provide you with current inventory status and product availability information. Due to the fact that our online store consists of over 100,000 computer-related products, an item may not always be in stock. Aptika will accept orders for out-of-stock items. If the item you order is not in stock, it will be placed on backorder and shipped to you when it becomes available. On orders with backordered items, the total shipping charges are included with the first shipment. Shipping charges are non-refundable. A backorder may be canceled at ANY time prior to shipping.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Aptika shall have the right to refuse or cancel any orders placed for products listed at the incorrect price without prior notification. Aptika shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and the order is canceled, Aptika shall immediately issue a credit to the credit card account in the amount of the incorrect price.

Credit Cards
Aptika accepts Visa and Mastercard only! There is no surcharge for using your credit card to make a purchase. Please be sure to provide the exact billing address and telephone number as recorded with your credit card issuing bank. We will ship to an alternate address only if the address is on file with your credit card issuing bank. Incorrect information may cause a delay in the processing of your order. Your credit card will be charged as each item is shipped.

Privacy Policy

At Aptika, we value your privacy. Your personal information is for use by Aptika's staff only--Period. This information is kept on a secure server to protect it from outside parties, and is information used for the limited purpose of processing your order(s). Information may also be used for statistical purposes, to improve our web site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you. Your personal information will not be sold and will not leave Aptika.

Secured Transaction

If using either FireFox, Netscape or Internet Explorer as your web browser, your online transactions are fully encrypted and secured with 128-bit encryption technology when you place orders at Aptika.

Manufacturer's Warranty

All returns and replacements must be handled directly through the manufacturer anytime after the first 15 days of invoice. Manufacturer's warranties vary on each product. We do not offer Extended warranties. Manufacturer information is subject to change without notice. Please contact the manufacturer to obtain warranty information.

Service & Support

All requests for technical service and support should be made directly to the manufacturer in accordance with THEIR terms and conditions. Aptika will provide on-line technical notes on most computer hardware and software products for your reference. Aptika makes no guarantees of product reliability or compatibility. All compatibility-related questions MUST be directed towards the product manufacturer.

Trademarks

All trademarks or service marks are property of their respective owners.

Disclaimer

Aptika. Inc. makes no representations or warranties, either express or implied, of any sort with respect to the Aptika web sites, materials, their operation, information, contents, or Year 2000 compliance. Aptika disclaims all warranties, express or implied, of any sort with respect to the sites or their use, including but not limited to merchantability and aptness for a particular purpose. You, the purchaser, agree that Aptika, its directors, officers, employees and/or representatives, shall not be liable for damages arising from the operation, content, or use of the Aptika sites or the products sold therein. You agree that this limitation of liability is comprehensive and applies to all damages of any sort, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Jurisdiction

Any litigation regarding this agreement, or any transaction between a customer and Aptika shall be brought to the provincial courts located in the City of Saint-J�r�me, Qu�bec, Canada and customer hereby agrees and submits to such jurisdiction and venue as proper.

Returns & exchanges

Return Policy

Most items we sell come with a 15-day replacement manufacturers warranty against defects. After 15 days your warranty is covered directly from the manufacturer.

Aptika does NOT accept returns for opened, non-defective product after 15 days. No exceptions will be made!

Defective software:

Within the 15 day replacement time frame, your software will be replaced immediately, upon receipt of the defective product. Defective software cannot be exchanged or returned for credit. Once software is opened, you may not return it for credit.

Defective hardware:

Within the 15 day replacement time frame, your hardware will be replaced replaced or repaired at our discretion. There are NO RETURNS on Toshiba, IBM, COMPAQ and Hewlett-Packard products, they must be returned directly to the manufacturer. The customer is responsible for a RMA/Return Authorization Number from the manufacturer after 15 days.

Factory Refurbished items are non-returnable. Before returning any item, you must contact Aptika's Returns Department via email at [email protected] within 15 days of your invoice date for a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA number.

All non-defective, unopened returns are subject to a 20%, $ 40.00 minimum, restocking fee, whichever is greater. Shipping cost are extra and are the responsibility of the customer. Credits to charge cards may take up to 10 business days after receipt of the returned product. Defective returns that are found to be non-defective are subject to a 25% restocking fee. For more information please visit our complete online area on Returns.

Information and Shipping

Most in stock order ship same day, although that does not mean that you will receive your order next day. Your order will not ship until after your order has been verified and processed by our Order Processing Department. Every effort is made to process all orders within 24 hours after receiving an order, but same-day shipping is not guaranteed.

Note: Please keep in mind that our distribution centers do not process or ship orders on weekends and/or Canadian holidays.

Shipping Policy - USA

Shipping charges are calculated starting at $12.50. All shipping is by FedEx or UPS. Shipping charges are non-refundable. * An additional charge of $50.00 will be charged to your credit card for any shipment that is refused or undeliverable due to no fault of Aptika or the courier. Aptika reserves the right to review shipping.

Shipping Policy - Canada

Shipping charges are calculated starting at $10.95. All shipping is by XpressPost or FedEx. Shipping charges are non-refundable.

* An additional charge of $50.00 will be charged to your credit card for any shipment that is refused or undeliverable due to no fault of Aptika or the courier. Aptika reserves the right to review shipping.