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How-To Guides
How to Switch a MagTek Magnetic Stripe Reader Between HID and Keyboard Wedge ModeHow to Adjust the YMC and K Power in Your Magicard DriverHow to Calibrate your Evolis Primacy 2 and Zenius 2 SensorsHow to Perform an Advanced Cleaning on the Evolis Zenius 2 or Primacy 2Understanding the differences between Direct-to-Card and Retransfer printingHow to use your ID card Printer for the first timeHow to clean the printhead of an Entrust Sigma DS1 or DS2 printerHow to Print a Test Card with an Entrust Sigma DS1 or DS2 PrinterHow to Clear a Card Jam with an Entrust Sigma DS1 or DS2How to use Cleaning Cards with an Entrust Sigma DS1 or DS2 PrinterHow to Load the Print Ribbon Cartridge in your Entrust Sigma DS1 or DS2 PrinterHow to turn off the Evolis Primacy 2 new Color ProfileHow to get the Evolis Primacy 2 printer logHow to print a Technical Test Card with an Evolis Primacy 2How to print double-sided with an Evolis Primacy 2 DuplexLatest Videos
IDP SMART-Bit+ Ribbon Shredder for Secure ID Card Printer Ribbon DisposalAptika's Latest Video Highlights the Cutting-Edge Features of the New Evolis Agilia Card PrinterUnboxing a Matica MC210 card printerHow to load PVC ID cards in a MC110 Matica printerHow to load a ribbon in a MC110 Matica printerUnboxing a Matica MC110 card printerHID Fargo - OMNIKEY 5427CK Reader Gen2 - Unboxing, Presentation, and Operation VideoEvolis - Primacy 2 - New visual identity, new signature, new product - 2022How to Open the Zebra ZC Series ID Card Printer Side PanelsEvolis - Badgy200 - Badgy - Economical Card Printing SolutionEvolis - Zenius printer - Designed for single sided printing of a large variety of plastic cards.Watch the Evolis Primacy 1, the Fast and Versatile Card PrinterWatch the Honeywell Voyager 1602g - Wireless Pocket Barcode Scanner - 1D, 2D, QR codeZebra - DS2200 Series Product Video - Area Imager - 1D, 2D, QR code, PDF417 - Barcode ScannerWatch our latest video and learn about the new Pronto100 printer from MagicardSupport
Aptika has built its reputation on product support after the sale and a long-term commitment to its customers. Our technical support team is dedicated to providing practical, timely assistance.
IDpack Support
Aptika provides support for current IDpack releases during the 30-day evaluation license and for active subscriptions.
If you are experiencing a problem, make sure you are using the latest IDpack release. This is especially important after an operating system, browser, printer driver, or firmware update.
Technical Support
Technical Support is available Monday to Friday by phone or email.
When contacting support, please include the product model, serial number, IDpack version, and a description of the issue whenever possible.